Q & A

Last updated: April 22, 2026

  1. What are the System Requirements for laptops with CDK installed ?

    1. CDK requires a VPN access, the dealer IT admin should be able to help on this 

  2. I am getting an Error: “body.model: invalid string value” when adding the VIN for the customer

    1. This happens when the VIN is not recognized.

    2. Go to vingenerator.org to generate a dummy VIN.

    3. Use the generated VIN to create the appointment.

    4. For further assistance please reach out to Support@curbee.com

  3. I am getting an Error: Failed to Create a Vehicle in DMS” when i am trying to add VIN for the customer

    1. The Year/Make/Model is not configured in CDK.

    2. Log into CDK and configure the correct vehicle details.

    3. Try adding the VIN again.

    4. For further assistance please reach out to Support@curbee.com

  4. I want to Enable Scheduling for Saturdays for some weeks to book appointment for customer who are only available on saturdays

    1. Go to Admin → Service Vehicles.

    2. Select your Van and open Geolocation settings.

    3. Check Saturday.

    4. Go to Calendar → Modify Van Schedule.

    5. Set the Van to Active for the desired Saturday.

    6. For further assistance please reach out to Support@curbee.com

  5. I am Unable to Book Appointment 

    1. Check whether the Service duration of appointment

    2. Make sure you have enough time on your van to cover the appointment

    3. If the service duration is longer Use the Override Availability Window to adjust timing you can do this by clicking the gear icon and manually set the time

    4. Or extend the Van schedule end time (include drive time).

    5. For further assistance please reach out to Support@curbee.com

  6. CDK Integration Not Active

    1. Confirm activation in Fortellis.

    2. Check with your IT team and confirm they have requested for activation 

    3. If they have requested Curbee will approve activation once fortellis send us the email 

    4. Wait 24–48 hours for completion.

    5. For further assistance please reach out to Support@curbee.com

  7. Missing Emails for Password reset or i did not receive Curbee invitation 

    1. Check the Spam/Trash folder.

    2. Verify the correct email address is provided to Curbee.

    3. Check with IT for blocked emails.

    4. Send email to Curbee Support at support@curbee.com 

  8. I am having an issue playing walkaround Video from my technician

    1. Make sure you have enabled the Video walkaround for Curbee Crew App 

    2. Use an updated browser (Google Chrome recommended).

    3. Open video link in a supported browser.

    4. Video link can be found in appointment details under vehicles and services menu. 

    5. For further assistance please reach out to Support@curbee.com

  9. The Walkaround Video options is Not Showing in Curbee App

    1. On the Admin screen go to the Crew App section 

    2. Make sure you have selected Yes for capturing Walk around video 

    3. If not select Yes 

    4. Have Technician Log out and log back into the app for the changes to reflect.

    5. For further assistance please reach out to Support@curbee.com

  10. I want to Disable Walkaround Video as I do not need it for now

    1. Go to Admin → Crew App.

    2. Set Walkaround Video to NO.

    3. Log out/in from the Crew App or mobile App changes to apply.

    4. For further assistance please reach out to Support@curbee.com

  11. I have multiple Van and I want to Activate/Deactivate Van for some day and have all my appointments for single Van 

    1. Go to the Calendar view and select Modify Van Schedule.

    2. Select date and set Active or Inactive to enable or disable the Van.

    3. For further assistance please reach out to Support@curbee.com

  12. I want to Watch Walkaround Video performed by my technician

    1. On the calendar view, open the completed appointment.

    2. Click View Walkaround Video link available on the vehicle and services section.

    3. For further assistance please reach out to Support@curbee.com

  13. I want to Disable Van Until and unless it is Needed

    1. Go to the Admin section and select the Service Vehicles.

    2. Toggle Van OFF or ON.

    3. For further assistance please reach out to Support@curbee.com

  14. I Cannot Book an appointment Without Vehicle for the Business customer or fleet account customer

    1. The manager role is required to book an appointment for business customers with fleet vehicles. So if you have standard role you will not be able to book an appointment for business customer without selecting the vehicle 

    2. Contact support at support@curbee.com to update access.

  15. I have a new technician and I wanted to Set Up Technician Account for CURBEE

    1. Email support support@curbee.com  with technician name and email.

    2. The technician will receive an invite from Curbee.

    3. Follow the guidelines from Email and create an account for login

    4. Please check the spam/junk folder 

    5. Reach out to supprot@curbee.com if the technician is still not receiving an email or having trouble setting up an account

  16. What is the Requirement to download the Curbee Application on the iphone ? 

    1. You will need an iphone with the iOS version of 15.6 or later and need minimum of 65MB of the free space

  17. My technician is Missing Start Screen for the appointment.

    1. Ensure the technician is using the mobile app.

    2. The mobile App can be downloaded from https://apps.apple.com/us/app/curbee-crew/id6502092627

    3. Log into the app using the account that they created during the initial setup for Curbee

    4. For further assistance please reach out to Support@curbee.com

  18. I Have booked an Appointments for today but it is not Showing on the Curbee mobile Application 

    1. Mark appointment as READY on the Curbee Web application.

    2. Make sure you have marked Repair status and Parts status are in Ready Status 

    3. Check the correct Van is selected if you have multiple Vans for the services.

    4. Reach out to support@curbee.com if you have any questions or concerns 

  19. Maps Not Showing/loading on the App 

    1. Ensure appointment is READY.

    2. Select the correct Van.

    3. For further assistance please reach out to Support@curbee.com

  20. I have just started using Curbee for my dealership and want to Enable Mobile Service Booking for customers. How can I do it ? 

    1. Contact website provider for the dealer and reach out to Curbee Dealer Success Manager who help you setup with Curbee application 

    2. For further assistance please reach out to Support@curbee.com

  21. How do I block out a specified time so appointments cannot be booked during that time period during the day. I am trying to clock out 12PM - 1PM so my tech can have a dedicated lunch.

    1. Go to the Admin page.

    2. Select the Service Vehicle you’d like to update and click to edit it.

    3. On the Edit Service Vehicle page, scroll to the bottom where you’ll find the Breaks section.

    4. Click Add Break, then enter a name for the break (e.g., “Lunch”) and set the desired timeframe.

    5. For further assistance please reach out to Support@curbee.com

  22. How do the dealers identify and distinguish a mobile shop RO for an In-shop ticket for each DMS ? 

    1. Each dealer is different in this case, as they are with their opcodes and how they are writing the services 

  23. If the RO is opened via Curbee App (Assuming it is), does it open with the next ticket number like a normal RO which is created on the shop ? 

    1. It depends, some of the RO is created based on the mobile specific opcode and some will create one “mobile shop” opcode and add that to their mobile RO 

  24. Do we set up different shops in the CDK like we do for the other DMS such as Tekion ? 

    1. No, we do not create different shops on CDK, we only create a different shop in Tekion and depending upon the dealer we do for xtime as well. CDK is just a Repair Order (RO) management while the scheduling aspects is all handled by Curbee